What's New at InterComm?

12/21/07

• We will be closed Christmas Day so our staff can spend the holiday with their families. We WILL be open on Christmas Eve from 8AM to 4PM.

  11/22/07

• We will be CLOSED Thursday, November 22nd for Thanksgiving so our staff can spend the holiday with their families.

  11/20/07 - DSL SERVICES WILL BE AVAILABLE!!!

• Reno / Sparks / Carson City - We will have DSL in the Reno / Sparks / Carson City area starting 11/20/2007. Our Prices for DSL start at just $10 more than our monthly dialup rate. Prices for DSL services will be the same for Residential and Businesses, although we may offer some different packages in the future with our Business packages, the price for DSL service will be the same. Prices are now available on our SERVICES page.
  
  Unfortunately, because we have different phone companies for the Reno and Elko areas, we are not able to provide DSL or High Speed services in the Elko area at this time.
  
  DSL is term that refers to a very fast connection also known as High Speed or Broadband.

  10/1/07

• Reno - We are proud to announce that InterComm is now providing all services for Woodland Village Association LAN customers in the Cold Springs area!

  7/18/07

• Reno and Elko - Our telephone provider SunRocket for tech support has apparently gone out of business which has caused us some difficulty in being able to take customer calls. When we answer our phones, some of those callers are unable to hear us when we answer although we can hear the customers just fine. This has also affected our voicemail. Please keep in mind that this does NOT affect anyone's Internet Service at all, only calls to our Tech Support is affected at this time. We also do not have any confirmation that the company has in fact gone out of business, however we do have backup plans ready to go at any moment should our phone service be dropped entirely.

  3/18/2007

• Elko - Due to the power outage on the previous day, some further complications occured with customers being able to get online. Several pieces of equipment needed to be restarted again to fix the issue. Even we are not immune to our own advice! The outage lasted for approximately 3 hours. Please keep in mind this is as a result of the first significant problem that we have had with our equipment in the Elko area in the last several years!

  3/17/2007

• Elko - At about 1PM today, our Elko systems were offline for approximately two and a half ours during a power outage. Although we have backup power supplies for our equipment, which was still up and running just fine, the power outage had apparently affected the phone company's equipment which is what had taken us offline. Most customers would have heard nothing when their computers dialed up to connect, and others that were online at the time would have been dropped offline. We apologize for any inconvenience this may have caused, and are now looking at other options to maintain our high level of reliability for the Elko area.

  11/24/06

• Reno & Elko - We will be moving our office once again to a more friendly location. as of the 1st of January 2007. Our new office will be located at 1945 Prater Way in Sparks. After the move we will be teaming up with Cyber Zone Computers who can handle all of your computer needs. Soon InterComm will be able to offer DSL service in the Reno area. This will be high speed with the same great tech support, best of all no need to change your current email address that you have used for years.
  
  Our new mailing addres is:
  
  InterComm
  PO Box 3296
  Sparks, NV 89432-3296
  

  1/17/2005

• We've moved! If you want to drop off payments, check our map for our new location. Click HERE for our Reno office, or click HERE for our Elko office.

  1/15/2005

• Microsoft acknowledges that Spyware and Adware are some of the most severe problems facing users on the internet.  They have released a Beta version of their Anti Spyware program, called "Microsoft AntiSpyware".  We strongly recommend this as a supplement to other security programs on your computer.  You can download this new program on MicroSoft's website HERE. 

  8/12/2004

• Several variants of a new virus called "korgo" have been causing a lot of people problems because many virus scanners are not able to find this virus. We have found one anti virus program that is able to find this virus (if the latest anti virus definitions are installed).  That program is F-Prot Anti Virus.  Click HERE to go to their site.  F-Prot is NOT a free program like AVG Anti-Virus but F-Prot does have a 30 day fully functional trial that you can use to remove this virus.  Symantec also has Removal Tools available on their website.  Although we have seen several cases where Norton Anti Virus (Symantec) did not find the virus, their tools for removing the virus do work.  The virus is most commonly being distributed via file sharing programs.  If you have been infected with a variant of the Korgo virus, but you are not sure which variant you have, your best bet to get rid of the bugger is to get the trial version of F-Prot.

  Panda Anti Virus also provides a Free Online Virus Scan that will look for this virus.

  5/12/2004

• SpyBot - Search & Destroy has released version 1.3 of their free software.  This program is free and highly recommended for protecting your computer from Spyware and Adware programs.  We recommend having this program or Ad Aware as strongly as we recommend having Anti Virus for your computer.  Click HERE to get the latest version of SpyBot.  If you like it as much as we do, help the single programmer out by giving him a donation on his website for his free software.

  4/12/2004

• We've updated our Help page to include how to prevent spam problems from ever happening.  Webmasters should also take a look at a special note intended just for them, especially if your email address is made public on your website.

  04/03/2004

• We have upgraded our mail server again.  This upgrade has several new features, such as "Spell Checking", Spam Quarantine, blocks about 98.2% of all spam, and the ability for users to specify their own email Whitelists and Blacklists.  This allows for everyone to see what our Anti Spam filters are blocking and the ability to override those filters with the white and blacklist, so it gives everyone much more control over their mailboxes.  These new settings can be adjusted thru our WebMail 3.0 system.

   11/30/2003

• MicroSoft has dropped support for Windows 98.  Then they changed their minds and extended it further.

   9/28/2003

• We have added software to our servers that now blocks about 80% of pop-up and banner ads.  This increases up our customers browsing speeds between 35% and 90% on pages with ads because many ads are, on average, over 100 times larger than our "Blocked by InterComm" page, which simply has IC on it.  Other Internet Providers claim to have accelerated browsing up to 5x faster than dial-up by compressing images, but they dont block the stuff you dont want like Pop-Up Advertisements.
  
   6/12/2003
• We continue to grow as the Internet access business consolidates, and are now providing service for the dialup accounts of AbleWEB.net of Carson City.
  
  2/15/2003
• We have merged with CompuTech Internet Services of Elko. The help desk has been consolidated in Sparks. All of our customers now have local dialup access in Carlin, Carson City, Cold Springs, Dayton, Elko, Fernley, Gardnerville, Incline Village, Lamoille, Minden, North Valleys, Reno, Silver Springs, Sparks, Spring Creek, Sun Valley, Washoe Valley, and Wells. Former Elko area customers now have extended help desk hours.

11/21/2001

• We replaced all of our older modems with new modems. The bad news was that we were down for about 1/2 hour. The good news is that the new equipment is much more tolerant of phone line problems, so the number of unexpected disconnects has dropped by 45%.

10/25/2001

• We are now providing service for the dial-up accounts of SaturnNet of Reno.

7/19/2001

• We experienced a number of partial outages during the day due to a Denial of Service Worm virus called "Code Red" that affected the entire Internet. It is estimated this virus affected up to 225,000 computers world-wide. For more information see: http://news.cnet.com/news/0-1003-200-6625470.htm

5/25/2001

• Our area of Sparks suffered a partial and strange four hour power outage. Our Email server was down for about five minutes of the four hours. Did anyone notice?

5/10/2001

• We have entered into an agreement with Associated Communications Internet of Reno (ACI) under which we will provide dial-up access to their residential customers and they will provide DSL access for our customers.

5/4/2001

• One of the local telephone companies (not Nevada Bell) had problems for most of Friday night and Saturday. For about 20 minutes on Friday night 6% of the InterComm customers trying to connect received busy signals, the first time this year.

4/27/2001

• We have added a local tech support number (775) 283-0100 to better serve our customers in Minden or Gardnerville. This means no more long distance calls to talk with one of our friendly techs.

4/15/2001

• We have volunteered, and been selected, for the responsibility of dispatching for the Wildlife Rescue Foundation of Sparks. A major factor in our selection was our policy of trying to answer technical support phone calls by the third ring.

4/06/2001


• At 5:11pm our area of Sparks suffered a power outage that lasted for 58 minutes. Our UPS systems and generator took over and our service continued without any interruption. We are definitely ready for rolling blackouts if they come to Nevada.

3/27/2001


• We are now serving the dial-up accounts of Interqwest of Carson City.

3/02/2001


• Our three month upgrade project is complete, including all new servers, and combining both offices into 434 S. Rock in Sparks.
• Multiple backup procedures
• Multiple faster connections to the Internet
• Multiple power backup systems
• Elimination of restricted modem pools
• Multiple modem types
• Elimination of busy signals
• Elimination of irritating voice mail system
• Web client E-Mail
• New billing system
• Incoming and outgoing Spam reduction
• Automatic paging for system problems
• Cooling system increased efficiency and backup
• Discounts for long term commitments and credit card billing
• Longer technical support hours and 24-hour emergency tech support
• We continue to focus on our valued dialup customers

2/27/2001

• Browser access for sending and receiving E-Mail is now available for all customers. To try it just go to webmail.intercomm.com , click on E-Mail, then type in your E-Mail address and password.

2/20/2001

• All users.intercomm.com web pages have been moved to a Windows 2000 server. We have announced a mail conversion for 9am on 2/27, that will allow all customers to use a web client to receive and send email.

2/10/2001

• We have completed consolidation of all incoming phone lines at one location and shut down our 1703 N. Virginia location. All customers and hosted web-sites now have access to our multiple Internet backbone connections. For all customers, download speed should be as good as or better than all other dial-up services.

2/7/2001

• News service is now provided by our upstream Telcos.

1/6/2001

• We have completed mirroring of all servers, a major step in our program to upgrade the file backup process. DNS, Radius, Mail and www now all have new hardware.

12/15/2000

• We have installed new hardware and software that assures no busy signals.

12/1/2000

• InterComm is now the lead member of the Lifestyle Homes internet family, which also includes internet service providers formerly known as University Internet Services, Lifestyle Internet Services, Argus Internet, and YellowSub Internet.
  

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  Reno/Carson/Incline/Fernley 353-2600. Dayton/Minden/Gardnerville 283-0100
  We are 775.net, AbleWeb.net, CTNIS.com, Elko.net, Elko-NV.com, InterComm.com, Moondog.net, Powernet.net, Rabbitbrush.com, Yellowsub.net and many more.